Refund and Returns Policy

Effective Date: January 3, 2025

At TourPariz, we are committed to ensuring your satisfaction. If you are not completely satisfied with your booking or service, this Refund and Returns Policy outlines the conditions and procedures for requesting a refund or return.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The cancellation or return request is initiated within the specified time frame for the service or product purchased.
  • The service was not delivered as described or failed to meet the agreed standards.
  • A valid proof of purchase (invoice or receipt) is provided.

2. Non-Refundable Items

The following are not eligible for refunds:

  • Services canceled after the allowable cancellation period.
  • Promotional or discounted services labeled as “non-refundable.”
  • Situations where the customer fails to meet the requirements for availing the service (e.g., missing documentation).

3. Refund Timeframes

  • Service Bookings: Refunds for eligible cancellations will be processed within 7-10 business days after the request is approved.
  • Payments: Refunds will be issued to the original payment method used at checkout. Processing times may vary based on your financial institution.

4. How to Request a Refund or Return

To request a refund, follow these steps:

  1. Contact Us: Reach out to our customer service team at info@tourpariz.com or call (330) 526-8446 with your booking reference number and the reason for your request.
  2. Provide Documentation: Submit proof of purchase and any additional information requested by our team.
  3. Await Confirmation: Our team will review your request and notify you of the decision within 3-5 business days.

5. Refund for Cancellations

  • Customer-Initiated Cancellations: Refunds depend on the cancellation policy for the specific service. Some bookings may have partial or no refunds if canceled within certain timeframes.
  • TourPariz-Initiated Cancellations: If we must cancel a service due to unforeseen circumstances, you will receive a full refund or the option to reschedule.

6. Defective or Unsatisfactory Services

If you believe the service you received was defective or unsatisfactory:

  • Contact us immediately at info@tourpariz.com or call (330) 526-8446.
  • Provide details about the issue and supporting evidence, such as photos or descriptions.
  • We will work with you to resolve the issue, which may include a refund, credit, or rebooking.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:

  1. Check your bank or credit card statement.
  2. Contact your payment provider, as processing times may vary.
  3. If the issue persists, contact us at info@tourpariz.com for assistance.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

For questions or assistance regarding refunds or returns, please contact us:

At TourPariz, we are dedicated to providing excellent service and resolving any concerns promptly. Thank you for choosing us!