Refund and Return Policy for Tourpariz
Effective Date: March 18, 2025
At Tourpariz, we strive to ensure that you are completely satisfied with your purchases. However, if you are not satisfied with your order for any reason, we are here to help. This Refund and Return Policy explains how we handle returns, exchanges, and refunds for products purchased from our website tourpariz.com.
1. Returns
We offer a 30-day return policy, which means you can return any item within 30 days from the date of delivery for a full refund or exchange, provided that the item is in its original condition, unused, and in the original packaging.
To be eligible for a return, your item must meet the following criteria:
- It must be returned within 30 days of purchase
- It must be in its original, unused, and undamaged condition
- It must be in the original packaging with all included accessories, labels, and instructions (if applicable)
2. Non-Returnable Items
Some products are not eligible for return. These include:
- Customized or personalized items
- Perishable goods
- Items that are damaged due to misuse, accidents, or wear and tear
- Gift cards
If you are unsure whether an item is eligible for return, please reach out to us for clarification.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will process the refund to your original payment method within 7-10 business days.
Please note that the cost of shipping is non-refundable, and you will be responsible for paying the shipping fees for returning your item, unless the return is due to an error on our part (e.g., wrong or defective item received).
4. Exchanges
If you would like to exchange an item for a different size, color, or model, please contact us at [email protected]. We will guide you through the process and ensure that your exchange is processed efficiently. Please note that the item you wish to exchange must meet the same return criteria as mentioned above.
5. How to Return or Exchange an Item
To initiate a return or exchange, follow these simple steps:
- Contact our customer service team at [email protected] with your order number and details about the item you wish to return or exchange.
- We will provide you with a return authorization and instructions on how to send the item back to us.
- Pack the item securely in its original packaging, including any accessories or documents, and ship it to the address provided.
- Once we receive the returned item, we will process your refund or exchange as quickly as possible.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, depending on the circumstances. Please provide photographic evidence of the damage or defect to help us process your request quickly.
7. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it is subject to our return and refund policy.
8. Changes to This Policy
We may update this Refund and Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.
9. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please feel free to contact us:
Tourpariz
Street: 1190 Hamilton Drive, Baltimore, Maryland, United States
Phone number: 410-243-8076
Email: [email protected]
Website: https://tourpariz.com/
Thank you for shopping with Tourpariz. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.